TERMS AND CONDITIONS OF SALE
The advertising of products on our website constitutes an "invitation to treat"; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
In order to enter into a contract to purchase products from us, you will need to take the following steps: (i) you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; (ii) you must confirm your order and your consent to our terms of sale; (iii) you will be routed through our payment portal and choose your preferred method of payment, (iv) you will then receive an order acknowledgement and payment receipt (at which point your order will become a binding contract); and (v) once we have checked whether we are able to meet your order, we will either process your order or we will confirm by email that we are unable to meet your order and we will issue a refund where appropriate. (vi) We will usually post your order within 3 working days of receipt and payment.
We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.
The only language in which we provide these terms of sale is English.
Before you place your order, you will have the opportunity of identifying whether you have made any input errors prior to ordering by reviewing your order details in the checkout and removing or updating any products with errors of personalisation. You will also be able to review the items within your basket. You may correct those input errors before placing your order by removing items and updating your basket.
We will never make any substitution to the product you have purchased without contacting you for agreement. It is possible that an item may be out of stock / discontinued although the product is still available to purchase. We will make all reasonable attempts to ensure that discontinued products are removed from the website promptly. If we are unable to supply a product we will endeavour to contact you by email or telephone within 48 hours of receiving your order and you will be entitled to a full refund via your original payment method. We will take all reasonable steps to ensure such refunds are processed as soon as possible, and in any event within 3 working days of receipt of payment.
INCORRECT PRICING OF PRODUCTS
In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.
To be eligible for a merchandise return, your item must be unused and in the same condition that you received it. Returns must be received within 21 days of your order. It must also be in the original packaging. Please email firstname.lastname@example.org if you wish to make a merchandise return (i.e. a change of size) or for a refund if the product is faulty. Refunds will generally be made via the original payment method.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges for damaged items or incorrect item shipped.
Send us an email at firstname.lastname@example.org and we will be in touch with you.
To return your product, you should mail your product to: Jiu Jitsu Style, 34 Reeves Way, Wokingham, Berkshire, RG41 2PS, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item unless it is damaged or we have sent the wrong item. In this instance, you will be entitled to a refund for your postage charges.
You warrant to us that:
You are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale.
The information provided in your order is accurate and complete.
You will be able to accept delivery of the products.
You are at least 16 years of age.
Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).
"Cooling off" period
Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below).
In order to cancel a contract in this way, you must give to us written notice of cancellation. Our contact address can be found in the Contact Us page in our main header.